The following Terms of Service and Store Policies shall govern and apply to all persons accessing this site.

Acceptance Of Contract Terms (Legal Disclaimer)

The following are terms of a legal agreement between you and The Survival Store. By accessing, browsing, purchasing and/or using this web site ("Site"), you acknowledge that you have read, understood, and agree to be bound by these terms and to comply with all applicable Store Policies, including Terms Of Service and Customer Order Agreement. If you do not agree to these terms, cease using this site immediately. Provided you purchase any Goods or Products from The Survival Store by using this Site, your purchase will be governed by the Store Policies, Customer Order Agreement and the Terms and Conditions. Access to this Site is limited to purchasing and viewing the linked web pages solely for legitimate personal and business purposes to access the information provided by SurvivalStore.com on this Site. The Survival Store reserves the right, at its sole discretion, to periodically revise the Store Policies, Customer Order Agreement, and Terms and Conditions.

We offer a 10 Day defective product only return policy

(See all terms & conditions for purchases and returns below)

Defective items will be replaced or refunded as desired by customer within our terms.

Store Return Policy


All returns must be issued a RMA (Return Merchandise Authorization)

All request for RMA must be submitted by email. We will reply to RMA request within 72 business hours. Customer request for RMA's will be honored from the date we receive the request.

REQUEST AN RMA NUMBER

Email: info@survivalstore.com

CUSTOMER RESPONSIBILITY:

It is the responsibility of the customer to request their RMA number within the return policy period by contacting us by email.

You agree to accept all store policies, agreements, and terms & conditions as written at SurvivalStore.com, if you do not agree you will click the Cancel button to terminate your order.

10 Day Defective Product Only Return Policy

You may return a defective item by contacting us by email within 10 days of delivery. All sales are final (No Exceptions). Warranty claims beyond our policy terms are soley between the Customer and the manufacturer.

Returns must comply to the following requirements below for return acceptance.

1.a The materials on this site are provided "as is" without warranties of any kind either express or implied. All information on this Site is subject to change without notice. To the fullest extent possible pursuant to the applicable law, THE SURVIVAL STORE DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS. THE SURVIVAL STORE DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE, VALIDITY, ACCURACY, OR RELIABILITY OF, OR THE RESULTS OF THE USE OF, OR OTHERWISE RESPECTING, THE MATERIALS ON THIS SITE OR ANY SITES LINKED TO THIS SITE.

1.b Product Warranties are between manufacturer and purchaser. Shipping is non-refundable under all circumstances, with the exception of orders incorrectly shipped by The Survival Store. Customers will be charged additional shipping and handling charges when an incorrect address is provided. All returns will be tested. All authorized returns found to functioning properly are subject to a 20% restocking fee and a 25.00 per item testing fee. Customers agree that they will abide by the findings of our technical support department. Returns are accepted for shipping errors and defective products only. No buyer's remorse, and no refunds given for mistaken assumptions. We make every effort to provide current and accurate product images and descriptions, however manufacturers and distributors constantly update and modify their product models, packaging and color variations. Product specifications, colors and dimensions are approximate and are for guidance only. Some items ordered will ship in bulk packaging, “no retail packaging” depending on item availability and volume ordered. Assorted colored items that do not offer a color selection will be shipped based on availability. The image displayed for every product might not be the exact picture, packaging, or color. This is used for display purposes only Please ask all questions BEFORE purchasing, and if you have any concerns with your purchase.

2. Customer's agree to report directly to The Survival Store lost, damage, missing items, missing parts or incorrect order and shipping claims within 48 hours of receiving shipment, as some items are shipped from 3rd parties and these parties to do necessarily inform us in a timely manner. Failure to do so results in the forfeiture of any possible remedy from The Survival Store and additional shipping cost will apply to meet timely delivery or replacement of goods. Furthermore, customers are responsible for 100% of the item cost for products returned that have been altered, modified or damaged, other than as reported above within 48 hours of receipt of order. We will notify you of the result of our evaluation (Test) and if unclaimed damage, modification or alteration is found and the item is not restockable, credit will not be issued but we will offer you the option of having the item shipped back to you at your cost. If you do not reply, you agree that we will hold the item for a period of 30 days and then discard the item after that term has expired.

3. There are NO PRODUCT WARRANTIES offered by The Survival Store. All product warranty claims are between the customer and manufacturer. Customers agree that these items can only be returned to manufacturers for replacement/repair except in cases of The Survival Store shipping the wrong item or shipping damage reported to us within our policy terms. NO EXCEPTIONS. The period for credit and replacement of allowable items is 10 days except as noted.

4. Due to abuse, mis-information and less-than honest attempts at obtaining an RMA (Return Merchandise Authorization), we use the initial RMA request to determine most RMA qualifications. We do not guarantee an item will work for a customer's intended purpose but, that the item will function as advertised.

5. The Survival Store does not offer advanced replacement for defective items. Customers must pay for return shipping on all authorized returns. Standard shipping (UPS Ground or USPS Parcel Post) will be credited for items found to be defective and returned complete and unaltered within 10 days of issued RMA. The Survival Store does not refund express shipping charges.

6. RMA numbers must be written on the outside of returned packages (not product packaging) or customer will be assessed a 25.00 per item fee.

7. Card-issuing banks may take up to ten business days to post refund credit to your account and based on an individual's billing cycle, you will see the refund on your statement within one to two statement billing cycles, and in some instances a refund check will be issued by us.

8. DECLINED CREDIT CARDS - It is the responsibility on the cardholder to verify that sufficient funds are available for the full amount of the purchase prior to placing an order with us. We may make several attempts to charge a credit card (up to 45 Days) prior to contacting you regarding this issue. All orders will be shipped upon charging and will be shipped as originally specified unless other arangements have been made. A $5.00 reprocessing fee may be added each time we attempt to charge the credit card.

9. Verification of Charges - It is the reponsibility of the customer to keep record of all purchases with The Survival Store. PLEASE NOTE THAT CHARGES WILL APPEAR ON CREDIT CARD STATEMENTS AS ( Preparedness CTR ). SEE Paragraph 11 regarding the release of information.

10. UPS charges a $10.00 fee for shipping address corrections while package is in transit, this fee will be passed on to you. Address corrections are not guaranteed. Reshipping charges may apply. Shipping and/or billing address corrections must be done manually after an order is placed thus, we charge a $5.00 per address correction fee.

11. Due to merchant and bank card service regulations and policies, Federal, State regulations and The Survival Store privacy polices, all inquires regarding an order or the release of information must be in writing. We can only release this information to the person that originated the order or to Federal and State Agencies as required by law. All requests must be submitted with a copy of driver License, signed and faxed or mailed to us. Please allow up to 5 business days for reply.

12. It is the responsibility of the customer to be available to receive order shipment during UPS delivery times as stated at www.UPS.com

13. Refused and non-deliverable shipments will be accessed a 20% restocking fee and customer is responsible for all shipping charges incurred.

14. Order confirmations and tracking numbers are provided as a convenience and at times may be delayed, interrupted or deleted at no fault of The Survival Store and that non-receipt of an email comfirmation or tracking number is not valid grounds for order cancellation or shipment refusal. Please note that we offer email only customer support for returns, tracking and order corrections.

15. In the event that a defective component is discovered within an assembled kit or system we reserve the right to replace said component with an item of equal or greater value.

16. We offer replacements only for defective products. We are sorry for the inconvenience this poses to our customers but due to the nature of our business, our agreements and limitations with our suppliers, the constant changing of product models, various product functionality expectations from customers, and the condition of product packaging received from returned products. We understand there are legitimate extenuating circumstances but it would be unfair to others if we were to offer a refund for an item beyond our defective only return policy.

17. The Survival Store is not responsible for service transit times. Transit times are provided by UPS, exclude weekends and holidays. Delivery times may vary due to peak seasonal demands, weather conditions, disasters and acts and conditions beyond the control of UPS. Only UPS Next Day Air, 2ND Day Air & 3 Day Select shipping options offer a guaranteed delivery date. Orders cannot be returned due to customer timing issues and expected delivery dates other than what is stated on our site. Though UPS may post an estimated delivery date, this is their estimated delivery date (which often varies) and not our estimated delivery date which takes into account our many years of experience with delivery times.

18. We operate at a high level of order fulfillment readiness 24 hours a day, 7 days a week. Thus, orders are pulled and packed within minutes of placement. All orders cancelled after order placement will be charged a 15% cancellation fee. Orders cannot be cancelled once shipped from our facility. Once an order has shipped, it becomes the customer's responsibility to obtain a Return Authorization Number for defective items within our policy terms.

19. We make every effort to provide current and accurate product images and descriptions, however manufacturers and distributors constantly update and modify their product models and color variations. Product specifications, colors and dimensions are approximate and are for guidance only. Depending on item availability we will ship assorted colored items ordered from product pages that do not offer a color selection. The image displayed for every product might not be the exact picture or color. This is used for display purposes only. While we strive for 100% accuracy we cannot be responsible for image and or minor text inaccuracies, errors or omissions that do not render a product materially different by altering the basic functionality, value and utility.

20. By placing an order with us customer's agree to have, hire or acquire the knowledge and skill required to follow installation, operational instructions, and procedures for using items purchased such as, devices, appliances, fixtures, accessories including electrical, battery, solar, gas, fuel, air, hand, foot powered devices and appliances. battery installation and removal is the responsibility of the purchaser.